Should you surprise your users

Asked on 07/31/2024

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Surprising users is generally not recommended, especially in the context of app development and user experience design. According to the session Build immersive web experiences with WebXR, it is important to prevent disorienting users with sudden experiences. For example, WebXR experiences require user interaction to start a session, ensuring that users are not surprised or disoriented by an unexpected immersive experience.

Additionally, in the session Enhanced suggestions for your journaling app, it is emphasized that users should be in control of what they share with your application. This control helps avoid surprising users with unexpected content or actions.

In summary, maintaining user control and avoiding unexpected actions are key principles to ensure a positive user experience.