user agency
Asked on 2026-08-19
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Agency
In Principles of great design, agency means putting people in control.
Key ideas from the session:
- Offer choices so people can do things their way.
- Don’t force people down a predetermined path; let them explore at their own pace.
- Make sure the interface doesn’t stand in the way of what someone is trying to do.
- Offer forgiveness when people make mistakes:
- make it easy to undo
- confirm before destructive actions
- help people recover confidently from errors
The session also connects agency to trust: when people know they can recover from mistakes, they feel more secure and free to explore.
Principles of great design
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